Help center
How can we help?
Guides for the common questions, live chat with our team, and tickets for everything else.
Prefer the app?
The same chat and tickets are in the Trpps app under Support.
Frequently asked questions
Which phones support eSIM?＋
Most iPhones from XS/XR onwards, Google Pixel 3+, and recent Samsung Galaxy flagships. Your phone must be carrier-unlocked.
When does my plan start?＋
Validity starts when the eSIM first connects to a network at your destination — not when you buy or install it.
Can I install it before I travel?＋
Yes. Install on Wi-Fi at home, keep it switched off, and turn it on when you land.
The eSIM won’t connect — what do I check?＋
Make sure the Trpps line is on, set as the mobile-data line, and Data Roaming is enabled for it. Toggle airplane mode, then restart the phone.
Can I add more data?＋
Plans marked “Top-up supported” can be extended from My eSIMs without reinstalling.
What if it doesn’t work at all?＋
Message us in live chat with your ICCID. If we can’t fix it, we refund you.
Still stuck? Chat with us.